Terms and Conditions

• Every treatment depends on a consultation and a practitioner's assessment that it is suitable and safe for you.
• You agree to give us complete and accurate information about your health, medications, pregnancy and medical history, and to tell us about any change before each appointment.
• A practitioner may decline, postpone or stop a treatment if it is not suitable or safe for you.
• Results vary from person to person and depend on your skin, health and lifestyle. We cannot guarantee a particular result.

• Some appointments need a deposit to confirm the booking. We tell you the amount before you pay, and the deposit is credited in full to your treatment.
• To cancel or reschedule, give us at least 48 hours' notice. Your deposit then moves to your new appointment, or stays as credit with us for a future treatment.
• If you cancel with less than 48 hours' notice, or do not attend, we may keep your deposit. It covers the appointment time we held for you and could not offer to another client.
• Please arrive on time. If you arrive late, we may shorten your treatment so the next client is not delayed, or move it to another time.

• Prices are in Australian dollars and include GST where it applies.
• Prices can change. The price confirmed when you booked or paid is the price you pay for that booking or purchase.
• Offer prices apply for the stated period, while stated quantities last, and cannot be combined with other offers unless the offer says so.
• Online purchases are paid by card through our payment provider. We do not store your full card details.
• If a price on our website is wrong, we tell you before your treatment. You can then pay the correct price or have a full refund of what you paid.

• Prepaid treatments and packages are for the person who bought them and cannot be transferred to someone else.
• Prepaid treatments and packages do not expire, unless the terms of your offer say otherwise.
• You can exchange unused prepaid treatments for credit towards another treatment, at the price you paid.

• We do not give refunds for a change of mind. This applies to treatments, packages, deposits and purchases made online or in the clinic.
• Instead, you can exchange what you paid for credit towards other treatments in the clinic.

• Information on our website is general and is not medical advice. Your practitioner advises you on treatment at your consultation.
• Photographs show individual people. Results vary, and your results may differ.

If you are unhappy with a treatment or with our service, please contact us first so we can look into it and put things right.

• If we cannot resolve your concern, you can contact NSW Fair Trading about a consumer matter, or the Health Care Complaints Commission about a health service.
• These terms are governed by the laws of New South Wales.
• We may update these terms from time to time. The version on this page when you book or pay applies to that booking or purchase.